Bodegas Tio Pepe

General conditions for contracting

1. Seller  (


CIF A-11605276.

C/ Manuel Mª González, 12.

11403 Jerez de la Frontera (Cádiz).


Mercantile Registry of Cadiz, Volume 219, Page 503, Folio 29, Company Register Section 3ª.


2. Buyer

The User over 18 years of age registering by providing their personal information in the purchasing form provided once the general conditions for purchases are accepted.

The User declares themselves to have the full legal capacity to contract goods and services through the web site in accordance with the conditions indicated below, which they declare to understand and accept.

The User is responsible for providing accurate information for the purchasing procedures established on the website, paying special attention in the entering of bank details and other information of a personal nature.


3. Applicable legislation and jurisdiction

The General Conditions are regulated and interpreted according to Spanish law, in particular Law 7/1998, April 13, on General Contracting Conditions; the Consumer and User Protection Act, (Law 26/1984, July 19); the Royal Decree 1906/1999, December 17, 1999, regulating the general conditions for Contracting Telephone or Electronic Services; the Personal Data Protection Act (Organic Law 15/1999, December 13), the Retail Commerce Act (Law 7/1996, January 15) and the Information Society Services and E-Commerce Act (Law 34/2002, July 11).

The purchasing system is subject to Spanish law and therefore all sales operations are understood to have taken place at the premises of GONZALEZ BYASS, S.A.: Calle Manuel Mª González 12, 11403 Jerez de la Frontera (Cádiz) – Spain.


4. Purchasing limits

GONZALEZ BYASS, through its Virtual Shop only conducts sales and reservations with individual final consumers and does not permit the purchase of its products for subsequent resale.

Further to the above, the sale of tickets is limited to 50, although this limit is not applicable to reservations which are unlimited. In the case of a disproportionate number of reservations, Gonzalez Byass will contact the corresponding User making the reservations.

The illegal resale of entrance tickets or the attempt to do the same will constitute sufficient grounds for the confiscation or cancellation of said ticket without right to a refund or any other type of compensation.

Clients interested in purchasing a superior number of tickets for purposes other than resale should contact the Customer Service department of Gonzalez Byass which will inform them of the proper procedures for purchases of this type.


5. Conditions for entry

Entrance tickets cannot be used for promotional, marketing or commercial purposes, raffles, contests or bets without the prior express written consent of Gonzalez Byass.

Gonzalez Byass is not responsible for the loss or theft of entrance tickets.

Gonzalez Byass will not be held responsible in the case of interruptions or malfunctions in the services and contents offered on the Internet when these are caused by natural disasters, extreme urgency, cyber-attacks or intrusions or any other situation of Force majeure or cause beyond the control of Gonzalez Byass. Furthermore, Gonzalez Byass will not be held responsible for network collapse, temporary power cuts, errors in telecommunications networks, etc., or any harm or loss of revenue derived from the same. Gonzalez Byass will undertake to avoid or prevent these types of incidents.


6. Purchasing procedure

1) Selected Products:

-         The articles you wish to purchase should be selected and added to your shopping basket by clicking on the corresponding icon.

-         The shopping basket will indicate the selected articles, the number of units and the price in Euros. Prices are shown with tax included.


2) Order confirmation and Payment:

-         Once you have finished selecting your items, and before the order is placed, a summary of the order will be presented indicating the articles and the total price (taxes included). Confirm the order by clicking on “Confirm and proceed to secure payment”.

-         Orders can be paid for with credit or debit cards (see “Accepted Methods of Payment”).

-         Once the transaction has been confirmed the website will indicate your order number.

-         You will also receive a confirmation e-mail with a description of the order, delivery address and other information provided.

-         If any items are out of stock at the moment of the order, the client will be notified immediately. The cost of out-of-stock items will be refunded within a few days.


7. Accepted methods of payment

For orders placed through the website, GONZÁLEZ BYASS accepts payment by credit or debit card (VISA, MASTERCARD and 4B).

Payment is made on-line, that is, in real time, through the corresponding financial entity once the data provided has been confirmed. In order to maximise the security, secure payment systems of leading financial entities in e-commerce are used. Confidential data is encrypted and transmitted directly to the corresponding financial entity.

Electronic fraud is a criminal offense under Article 248 of the Spanish Penal Code, punishable by up to six years in prison. The use of electronic payment systems for the fraudulent acquisition of tickets includes the following circumstances:

•     Providing false information about the buyer or credit card used for payment.

•     Using the personal information of someone other than the buyer.

•     Providing a credit card number that does not correspond to the buyer.

•     Using the credit card of someone other than the buyer.

•     Using credit card numbers generated by computer programs or similar algorithms.


8. Verify your purchase

When your purchase is correctly processed you will receive a confirmation e-mail with a description of the order, delivery address and other information provided. Please note that some internet services classify this e-mail as Spam and it may not arrive in your Inbox. We recommend you to always check your Junk folder to ensure reception.


9. How do I pick up my tickets?

Once your purchase has been completed correctly and you receive a confirmation e-mail your tickets will be ready for pick-up. The final screen of the purchase process and the confirmation e-mail indicate the options for collecting your tickets. We recommend you collect your tickets in advance.


 10. Refunds

You should verify your dates before making reservations as tickets can only be refunded when a refund is requested 24 prior to the date of the visit. The inability to attend the event or any error in the acquisition of the tickets will not be sufficient motive for a refund.

In accordance with the Retail Commerce Act and related consumer legislation, the User may not exercise their right of withdrawal or resolution.

In the case of any changes in an event or show, Gonzalez Byass will:

a) Post notice of these changes immediately in order to keep Users duly informed.

b) Send an e-mail to the address provided by the User at the moment of purchase indicating the changes to events or shows.

c) In the case of refunds, the User will be informed of the procedures adopted for this purpose.


11. Client information

In order to make purchases, Users must register their personal information. At the moment you register in our secure server or make an order your personal information, address and payment details will be incorporated into our database. This information will be used exclusively to process your order and to provide information on offers and services which may be of interest.

In conformity with the Personal Data Protection Act, Organic Law 15/1999, December 13, you are hereby informed that your personal data will be incorporated and handled within the database of GONZALEZ BYASS in order to provide information regarding the products and services of GONZALEZ BYASS and to inform the User of news and offers related to the same.

If you register in our Visitor’s Club you are providing your express consent to receive our Newsletter and other information on our promotions, offers and other services.

When making a consultation or a reservation on our website, you must complete a short form with your personal information. This information is protected under the terms of the Personal Data Protection Act. On the form you can request to receive our Newsletter by simply marking the box “I wish to receive the Newsletter”.

By accepting these General Conditions, the User expressly consent to ceding or communicating this personal information to third parties for the purposes of guaranteeing the continuity of the services provided by the GONZALEZ BYASS Group and permit the correct functioning of the website

Furthermore, the User may exercise their right of access, rectification, cancellation or opposition to their personal data at any time by notifying GONZALEZ BYASS at This email address is being protected from spambots. You need JavaScript enabled to view it. or at c/ Manuel Mª González 12, 11403 Jerez de la Frontera (Cádiz), Spain.


12. Security and confidentiality

All commercial transactions are conducted through an SSL protocol (Secure Socket Layer) and all information transmitted is encrypted with a 128 bit encryption ensuring the highest level of data protection.

• What is a secure server?

A secure server guarantees the privacy of the data you send over the Internet. This privacy is ensured by the SSL protocol, the current standard of the security industry. On the Internet, security is the result of the communication link between a browser that supports the SSL protocol and a server that supports the same protocol Any type of web browser supports this protocol.

• How does the SSL protocol work?

The SSL protocol works simply by encrypting the data that you send using the RSA coding system. Your browser collaborates with the secure server and encrypts the data, so that if any individual manages to get hold of them during the transmission process, they will not be able to read them as they will not have the required code.

• What is a security certificate?

A security certificate is awarded by a certifying entity: the Certification Authority. This entity awards this certificate after having verified the correct configuration of the encryption process (SSL) and verified the data of the applicant company. The secure server certificate is awarded to an entity whose references have been checked, in order to ensure that encrypted data is in fact transmitted to the party who should receive it.

• Secure server

All the pages that ask for personal information (name, address, etc.) and the pages with credit card data are secure pages. Although you do not see the padlock that appears in the lower right-hand side of your browser, you can check the security of our pages by clicking on the icon in the upper part of this page that guarantees the security of the server and the use of a certificate with the maximum degree of encryption (128 bits).


 13. Gonzalez Byass

GONZALEZ BYASS reserves the right to modify the products available on its website (modifications on its products, prices, promotions and other commercial and service conditions) at any moment.

GONZALEZ BYASS makes every effort to ensure that the information provided on this website is clear, accurate and appropriate, and, in the event of errors, will correct or update the information as quickly as possible.

In the case there is an error in one of the displayed prices and a customer had made a purchase decision based on that error, GONZALEZ BYASS will notify the client of the error and the customer will be entitled to rescind their order at no cost.  

The contents of the website may on occasion show provisional information on some products. In case the information provided does not correspond to the characteristics of a product the customer will be entitled to rescind their order at no cost. 


14. Customer Service

Should you have any doubts or enquiries about our on-line payment system, you can reach our customer service department at 956357000, from 11.00 to 15.00, Monday to Friday, or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. . We are happy to help.


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